The bodies governing the activity of “Pinexl" are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP) with the following coordinates:

 

For CPC:

• Website: https://kzp.bg/kontakti

• phone number: 0700 111 22

• email: info@kzp.bg

• address: Sofia, Slaveykov sq., №4А, fl.3,4,6

 

For CPDP:

• Website: https://www.cpdp.bg/

• phone number: 02/91-53-518

• email: kzld@cpdp.bg

• address: Sofia 1592, Tzvetan Lazarov blvd. № 2

 

 

DISPUTES

Consumers can use the European Dispute Resolution Online Platform (ODR) available at / http://ec.europa.eu/odr/ - a unified  access portal allowing EU Consumers and Traders to settle disputes between themselves .

Alternative dispute resolution (ADR) between Consumers and Traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions help to reach agreement between Consumers and Traders in disputes over service contracts.

The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “Pinexl" and Consumer is:

 

General Conciliation Commission of the Commission for Consumer Protection, with headquarters in Sofia and the territory of Sofia, Sofia, Kyustendil and Pernik District;

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show